The Future of Retail.
Smart. Connected. Profitable. Now.

Invenda operates on a cloud-based Software-as-a-Service (SaaS) architecture that includes:

• Luna CMS: Web-based content management system for configuration, monitoring, and reporting
• Real-time two-way communication: Machines connect via cellular data for instant updates
• Modular software ecosystem: Including Luna (inventory management), Atlas (advertising platform), Stars (data analytics), and Tapp (consumer mobile wallet)
• API integrations: Seamless connection with VMS platforms, payment systems, and third-party tools
• Over-the-air (OTA) updates: Remote software deployment without physical visits

The platform is designed for scalability, supporting networks from single machines to thousands of deployments globally.

Based on implementations across our customer base, key benefits include:

• Increased Revenue per Machine: Operators report an estimated +30% higher revenue through optimized product mix, dynamic pricing, and reduced out-of-stock situations.
• Lower Operating Costs: Route optimization and predictive maintenance reduce service visits by 20-40%, while remote troubleshooting minimizes downtime.
• New Revenue Streams: Advertising capabilities can generate approximately $150+ per machine monthly in high-traffic locations.
• Improved Inventory Management: Real-time stock visibility and refill reports reduce waste from expired products and ensure popular items remain available.
• Better Customer Retention: Enhanced user experience and loyalty program integration increase repeat purchases and customer lifetime value.
• Scalability: Cloud-based management allows you to efficiently operate networks of any size without proportional increases in administrative overhead.  

Invenda leverages multiple engagement strategies:

Personalization Engine: AI-powered product recommendations suggest complementary items based on purchase history and current selections, increasing basket size by 15-25%.  

Gamification: Interactive games (spin-the-wheel, scratch cards) create engaging experiences that drive loyalty.  

Loyalty Programs: Invenda’s Tapp Wallet integrates with your existing loyalty or membership program rewarding repeat customers with points and exclusive offers. And allowing you to re-market directly to your customers.

Targeted Advertising: Demographic sensors and audience measurement deliver contextually relevant ads based on viewer characteristics, improving advertising effectiveness.  

Mobile Integration: QR codes enable smartphone interaction for games, promotions, and loyalty enrollment without requiring app downloads.  

Dynamic Content: The large touchscreen displays promotional videos, product information, and nutritional data that educate and engage consumers at point-of-purchase.  

Invenda offers tiered support based on your service level agreement:

Remote Support: Cloud-based monitoring allows the support team to diagnose issues, push software updates, and often resolve problems without site visits, ~90% of the time.  

Field Service: Established networks in core markets (DACH, UK, North America) provide on-site technical assistance when physical intervention is required.  

Customer Success Program: Structured onboarding, training, and ongoing optimization consulting to maximize your investment.  

Technical Documentation: Comprehensive knowledge base (Invenda Connect) with FAQs, troubleshooting guides, and best practices.  

Service Level Targets:

• System uptime: 99%+ for cloud platform
• Critical incident response: Within 24 hours
• Software updates: Quarterly feature releases plus security patches as needed