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Customer Success in Digital Vending
Customer success is all the rage in the business world, and the digital vending industry is no exception. However, like all (relatively) new things, it still has its doubters. Is it a fad or a paradigm shift? In this blog, we’ll define customer success management, discuss its difference from customer support, look at its growing popularity and explore the reasons behind it. Then, we’ll consider its relevance for the vending industry. Finally, we’ll share examples from our experience at Invenda Group.
The Potential of DOOH Adtech on Digital Vending Machines
Imagine you are sitting at a bus stop. All you have is time to wait. A bus, not yours, pulls up in front of you. Across its side is a digital billboard showing a vibrant, intriguing and colorful video advertisement. You’d watch it, right? DOOH (or Digital Out of Home), as you might expect, is any digital media that is communicated outside of consumers’ homes. Whether a consumer is in a waiting room, a train station, or even just walking down the street, these are all great situations to inject a tailored digital advertisement into consumers’ minds.
Jeremy Seitz is the new CTO at Invenda
Invenda Group was able to bring on Jeremy Seitz, a seasoned techie, inspiring leader and an all-round creative thinker, as its new CTO. With his vast experience and know-how, Jeremy plans to further develop Invenda’s tech strategy and coordinate its fast-growing engineering teams.
Behind the Scenes at Invenda with Bojan Zdelar, a Canoe Sprint Athlete
Today’s behind the scene follows another inspiring story. We present you amazing canoe sprint athlete and Olympic champion, Bojan Zdelar. Starting with the new year, 2022, we became part of Bojan’s success story through Invenda’s sponsorship program for young talents. When meeting Bojan for the first time, it was great to learn how a passionate attitude toward goals can be essential to one’s success. With today’s blog story we are discovering the interesting world of Bojan Zdelar. We are proud to support the path of finding passion and fighting challenges because we believe that it produces the best in each of us.
Behind the scenes at Invenda with Nebojsa, Customer Support Manager
Invenda’s journey led its product from a revolutionizing idea to the thousands of existing machines in the field, helping top retail companies in their pursuit for the most inspiring customer journey. We are proud to see our customers Coca-Cola, Mars, Maxton Health, Goodie Go, K2C, Hug, Lindt, Selecta, recognizing Invenda’s solution and leading the new era in the automated retail industry. As the number of inquiries is constantly increasing and with each new feature Invenda’s solution continues to explore all the possibilities of the fast-growing retail industry, today we are asking our new Customer Support Manager, Nebojsa Babic, to describe to our readers the dynamic world of the Technical Support team.
How smart retail could save travel retail in a post-covid world
If you work in travel retail, 2020-21 may have been one of the most challenging years in recent years. That said, we are beginning to see the world wake up once more, and people are beginning to travel. Read on to learn how smart retail could just be the thing you’re looking for to unlock growth after a challenging year.
Behind the scenes at Invenda with Petar, Software Engineer and Architect
We have asked Petar Jerinic, Invenda’s outstanding software engineer and architect specializing in cloud enterprise solutions, to reveal to our readers some of the challenges he is facing climbing the ladders of technological development. Our team is tackling different matters each day and aiming to become a global operating ecosystem for automated retail. When talking about some of the most significant technological challenges in IoT today, there is an inevitable expansion of disruptive technological solutions that will bring closer products and services to its end-user.
What products can be sold in a Vending Machine?
We are frequently asked, “can this product be sold in a vending machine?” While snacks and drinks ranging from chips to chocolate bars and still water to energy drinks are the most sold products in vending machines, you’d be surprised to learn what can be and has been sold through vending machines. Let’s first take a step back.
What Is the Internet of Things and How Can It Help Your Retail Business?
The Internet of Things, (IoT), is a technological development that everyone seems to be talking about. From driverless cars to automated retail, IoT is becoming increasingly entrenched in all areas of life. If you work in retail, understanding IoT might seem superfluous to requirements, but actually, retail is one of the areas where IoT is becoming most useful in maintaining or increasing profitability and improving consumer experience and engagement.