Customer Success
Novi Sad, Serbia
Become part of our Customer Success story and help us shape the future of automated retail
Job description
The Invenda team is searching for a Customer Success person interested in working as a bridge between our technical team and the customers, supporting Invenda’s Sales Team, developing customer relationships, and a deep technical understanding of our product offering. Essentially, we are all working towards one common goal and that is streamlining our product and making it top-notch. If you are into disruption, cutting-edge technology, and enjoying a high-energy environment, we would love to meet you!
Responsibilities
- Responsible for Customer Success and being the bridge between the technical team and the customers with the mandate to make our new and existing customers successful during onboarding and roll-out
- Supporting Invenda’s Sales Team with technical questions and onboarding new clients
- Creating a great product impression with new clients
- Following up and guiding clients through Invenda’s multi-step onboarding process so that they feel comfortable managing all aspects by themselves
- Maintaining and updating the onboarding structure with relevant information
- Capture client requirements and communicate these with Invenda’s Product Owner, and revert back with timelines and manage client and team expectations
- Working closely with our COO, Sales Team, and Product Owner to develop customer relationships and deep technical understanding of our product offering, including preparing and leading meetings, demonstrating our products and solutions, capturing change requirements, project management, and planning
- Help shape our product roadmap, onboarding agenda, and development of our organization while playing a central role in ensuring the success of Invenda and our customers
- This role requires you to be proactive, confident, and excited to share your enthusiasm for a disruptive and innovative technology
Skills & Qualifications
- You are a tech enthusiast with 4+ years of professional experience and a proven track record of managing client relationships or project management for customers
- You thoroughly enjoy working closely with clients, understanding their needs, and solving their problems
- You are a fast learner excited to learn about Invenda’s automated retail product offering
- You bring experience from the technology, retail, or FMCG sectors, ideally with a familiarity selling disruptive products
- Your colleagues describe you as a strong, personable, enthusiastic, and confident communicator
- You like to get to know new people and new businesses
- You love teaching others about technology and the possibilities it brings
- You enjoy working closely with geographically and culturally diverse colleagues
- You speak, read, and write English fluently and one additional European language (ideally German, French, or Spanish. Serbo-Croatian is also a plus)
Benefits
- Use cutting-edge technologies
- Be part of one open, friendly, and innovative team
- Get an opportunity to develop and to learn even more during training and conferences
- Have up to 30 days of vacation
- Enjoy paid sports activities
- Have private health insurance
- Have a competitive salary incl. Bonus
Would you like to submit an application?
Would you like to become part of Invenda’s story?