Terms of Use Invenda Wallet App

Table of Content

1.      General

2.      Service

3.      Support

4.      Registration or Authentication

5.      External payment providers

6.      User’s duties of care

7.      Fraud Control

8.      Blocking Access

9.      Costs

10.    Refund Policy

11.     Rights of use and intellectual property rights

12.    Intellectual Property Rights and Use Restrictions.

13.    Limited warranty

14.    Limitation of liability

15.    Indemnification

16.    Termination

17.    Changes to the terms of use

18.    Severability clause

19.    Applicable law and place of jurisdiction


1.          General

These Terms of Use (hereinafter:"ToU") govern the terms and conditions under which Invenda Group AG (hereinafter: "we" or "Invenda") provides the Invenda Wallet App ("Invenda Wallet") to its users (hereinafter: "User"; "you") for use. By using the Invenda Wallet, you accept the currently valid ToU in full and unchanged. These ToU shall be deemed accepted as soon as User gives their consent in the Invenda Wallet during registration.

2.          Service

2.1.     User will receive access to the current version of the Invenda Wallet. The current functionalities and services of the Invenda Wallet are described in general in the ToU and the app. We may amend or change functionalities or services of the Invenda Wallet at any time, in particular, to improve the Invenda Wallet or as a result of regulatory changes.

2.2.     We offer you a mobile payment application as a web app.

2.3.     You can use the Invenda Wallet to select products and as a means of payment at our vending machines and with all merchants or service providers that allow making purchases through the Invenda Wallet.

2.4.     You can place your order through the Invenda Wallet or directly via vending machine. The Invenda Wallet only facilitates the ordering and payment process, and you will purchase your goods or services from the vending machine or another point of sale.

2.5.     Access to the Invenda Wallet is provided free of charge. Thus, we reserve the right to discontinue the operation of the Invenda Wallet at any time and without giving any reason.

3.          Support

We will provide you with a help function within the Invenda Wallet that offers technical and user support. We may use third parties for the provision of this support.

4.          Registration or Authentication  

4.1.     The creation of a personal user account is not mandatory for all features. It may be mandatory for others.

4.2.     You have the possibility to create your personal user account. A user account allows you to save your personal information, enabling you to check out faster. Furthermore, certain additional features and promotions are only available with a user account.

4.3.     We offer different methods of authentication via third-party authentication providers (e.g., Google, Facebook and Apple) or to register with your e-mail address. You will need to add some additional information to be able to use the payment functionalities in the Invenda Wallet.

4.4.     We do not have any obligation to verify the identity of Users. We disclaim all liability for identity theft or any other misuse of your identity or information that you permit any third party to access.

5.          External payment providers

5.1.     Invenda Wallet is not a licensed payment provider. We rely on the services of an external payment provider to facilitate all payments. When you make a purchase, you will be redirected to our payment provider’s portal to execute the transaction. If we receive confirmation of a successful transaction, we will complete the purchase (e.g., dispense the item from the vending machine). We currently use Adyen. Adyen’s Terms and Conditions apply to the part of the transaction that is executed through their platform.

6.          User’s duties of care

6.1.     You are responsible for keeping your access to your third-party authentication provider secure, a sufficiently complex password, and all activities performed on your user account secure. In addition, you are obliged to keep your login data (passwords and other means of identification) confidential.

6.2.     You need an internet connection to use the Invenda Wallet. We are not responsible for providing a functioning internet connection. We recommend that you use the latest version of the browser you are using.

6.3.     If you use a smartphone, you must protect your smartphone against unauthorized use or manipulation (e.g. by locking the device or display and by keeping it updated).

6.4.     If you have reason to believe that unauthorized persons have control over your access to the authentication application or knowledge of your password, you must change the password immediately and inform us. If you suspect misuse of your user account by a third party, you can have it blocked anytime. As long as we do not receive any notification, we consider any person who has authenticated themself with User's login data as authorized to use the Invenda Wallet on behalf of User. We disclaim liability for any damages if the person logging in has authenticated themself with the password or through a third-party authentication application.

6.5.     If you suffer damages, you must, to the best of your knowledge, contribute to clarifying the case in question and help mitigate the damage. In the event of criminal acts, you must file a complaint with the police.

6.6.     Prior to each payment of a purchase, you must check the details to prevent incorrect transactions. If you discover any discrepancies, you must immediately notify the provider of your linked payment method (e.g., credit card company) and us.

6.7.     You acknowledge and undertake not to misuse the Invenda Wallet and its functionalities, and not to violate any legal regulations under applicable law. In the event of a violation, you are responsible for the damage and hold us harmless.

7.          Fraud Control

7.1.     All transactions processed by the payment provider will be screened by its fraud control tool, which performs a number of checks on the transactions and attaches a resulting total score to each Transaction, which represents the likelihood of the transaction being fraudulent.

7.2.     The fraud control tool does not guarantee the prevention of fraudulent transactions. If you suspect a fraudulent transaction, you should immediately report it to your credit card company.

7.3.     We reserve the right to cancel transactions if we have reasonable grounds to suspect to be fraudulent or involving other criminal activities, even if the fraud control tool failed to block the transaction.

8.          Blocking Access

We may temporarily block your access to the Invenda Wallet or delete your account if you violate the ToU, if we suspect a violation, if we have reasons to believe that an unauthorized person has gained access to your account, or if we suspect other illicit behaviour. The decision in this regard is at our sole discretion.

9.          Costs

9.1.     We provide you with the Invenda Wallet free of charge. However, you must provide Internet access yourself, and you will need a valid credit card to make payments through the Invenda Wallet.  

9.2.     When paying with the Invenda Wallet, the amount is debited at the purchase.

10.       Refund Policy

10.1.   The Invenda Wallet shall only provide refunds for products that were attempted to be dispensed from the vending machine but were not successfully dispensed due to the absence of inventory, failure of the vending machine to dispense the products or errors committed by a third party. Refunds shall not be provided for products that have already been successfully dispensed via the Vending Machine or items that were saved within the Invenda Wallet.

10.2.   The refund process shall be facilitated through Adyen. Adyen shall hold the customer's funds until confirmation of all items being dispensed at the vending machine is received. In the event that the items are not dispensed, Adyen shall not accept a partial or full payment and shall return the funds to the user.

10.3.   The length of the refund process may vary depending on the user's financial institution.

10.4.   The terms and conditions outlined in this section are subject to change without prior notice. Invenda shall not be held liable for any discrepancies or errors in the refund process. The user agrees to these terms and conditions regarding refunds by utilizing the Invenda Wallet service and purchasing products from the vending machine.

11.       Rights of use and intellectual property rights

11.1.   We grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable worldwide right to access and use Invenda Wallet during the term of use in accordance with the purposes and intended use of the Invenda Wallet, and strictly in compliance with this ToU (“Right of Use”).

12.       Intellectual Property Rights and Use Restrictions

12.1.   Copyright and other intellectual property laws protect the Invenda Wallet. We reserve all rights not expressly granted under this ToU. Nothing in this Agreement shall be construed to impair, preclude or prohibit Invenda from continuing to develop, use or commercialize the Invenda Wallet.

12.2.   User shall not, and shall not permit any third parties to rent, lease, lend, resell, or transfer Invenda Wallet or any part thereof; modify or create derivative works based on Invenda Wallet; disassemble, decompile or reverse engineer the Invenda Wallet; or work around technical limitations of the Invenda Wallet or security measures incorporated therein; except (in each case) to the extent applicable law permits the User to do so.

13.       Limited warranty

13.1.   We strive to ensure the highest possible availability of the Invenda Wallet as well as the most trouble-free use of the services offered. However, we do not guarantee uninterrupted and trouble-free availability of the Invenda Wallet.

13.2.   We do not warrant that we will correct all errors and disclaim any warranties as to the accuracy and completeness of the data displayed on the Invenda Wallet or the suitability of the Invenda Wallet for any purpose other than the purpose shown or described on the Invenda Wallet. We make the Invenda Wallet and its services available to you on an “As Is" basis. We excluded any other warranty, such as, without limitation, that we will provide the Invenda Wallet of a particular quality or that the Invenda Wallet will meet all of your requirements.

13.3.   Some jurisdictions do not allow the exclusion of certain warranties, the limitation or exclusion of implied warranties, or limitations on how long an implied warranty may last, so the above limitations may not apply to you. If you reside in such a jurisdiction, the above limitations shall apply to you to the fullest extent permitted under applicable law.

14.       Limitation of liability

14.1.   Invenda’s liability for any damages, whether derived from torts or breaches of contract (“Damages”) in connection with User’s access and use of the Invenda Wallet shall be limited to the amount of CHF 2’000.00 (or equivalent) per calendar year. The foregoing limitation shall not apply to Damages caused by unlawful intent or gross negligence.

14.2.   To the maximum extent permitted by applicable law, we shall not be liable, in any event, to you for any consequential or indirect damages, including without limitation lost profits, loss of use, cost of procurement of substitute goods or services or for any indirect, or punitive or other non-compensatory damages.

14.3.   The foregoing limitations apply to the maximum extent permitted by applicable law.

15.       Indemnification

15.1.   User agrees to diligently defend, and to hold harmless and indemnify Invenda and its directors, officers, employees, shareholders, affiliates, suppliers, contractors, agents and representatives from and against any and all liability, claims lawsuits, losses, demands, damages, costs and expenses, including without limitation attorney’s fees and costs (“Losses”), arising directly or indirectly from any breach of User’s obligations arising from this ToU.

16.       Termination

16.1.   The Agreement is concluded for an indefinite period of time.

16.2.   The term of these ToU begins with your registration and ends when you decide to stop using the Invenda Wallet and after you have deleted your user account or we have excluded you from using the Invenda Wallet due to a violation of the ToU (termination without notice).

16.3.   The term of these ToU also ends if we decide to discontinue the Invenda Wallet.

16.4.   We will confirm the cancellation of the user account. Yet, we must retain certain profile data beyond the term of the contract due to compliance and archiving obligations. Thus, we are unable to delete all data immediately.

17.       Changes to the terms of use

17.1.   We reserve the right to amend these ToU at any time, particularly to adapt them to technical or legal developments.

17.2.   We will notify you of any changes to the ToU in a reasonable manner via the Invenda Wallet or email. Your continued use of Invenda Wallet after notification constitutes your acceptance of the changes.

18.       Severability clause

18.1.   If one or more provisions of this ToU should be or become invalid or unenforceable, or should an unintended gap become evident in the implementation thereof, this shall not affect the validity of the remaining provisions. Invenda and User shall replace the invalid or unenforceable provision or, respectively, fill the unintended gap with a legally valid and enforceable provision matching the economic purpose of the original provision as closely as possible.

19.       Applicable law and place of jurisdiction

19.1.   To the extent permitted by law, this ToU and all legal relationships in regard to the Invenda Wallet App shall be exclusively governed by and construed in accordance with the laws of Switzerland. Its conflicts of laws rules and the provisions of the U.N. Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

19.2.   Subject to the existence of mandatory statutory provisions to the contrary, all disputes arising from or in connection with this ToU and Invenda Wallet shall be resolved exclusively by the ordinary courts of Invenda’s official domicile, Switzerland.

20.       Customer Support

If you have any questions, concerns, or disputes regarding the Invenda Wallet service, you may contact us through the following methods:

Email: info@invendagroup.com

Phone: +41 44 58 60 003

Address: Industriestrasse 23

6055 Alpnach


Alternatively, you may visit our website at www.invendagroup.com/contact and submit a request for assistance through our online support portal. Our customer support team will make every effort to respond to your inquiry within 48 hours.

By using the Invenda Wallet service, you agree to these terms and conditions for the point of contact and the resolution of any disputes or concerns.


Last updated January, 2023